{"id":1305,"date":"2026-05-10T10:00:52","date_gmt":"2026-05-10T09:00:52","guid":{"rendered":"https:\/\/vanmoofista.com\/faq\/"},"modified":"2026-05-13T10:01:11","modified_gmt":"2026-05-13T09:01:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/vanmoofista.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group vm-faq-page is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"vm-page-center\">\r\n\r\n  <style>\r\n    .vm-faq-page .vm-faq-hero {\r\n      text-align: center;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-hero p {\r\n      max-width: 820px;\r\n      margin-left: auto;\r\n      margin-right: auto;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-grid {\r\n      display: grid;\r\n      grid-template-columns: repeat(2, minmax(0, 1fr));\r\n      gap: 18px;\r\n      margin: 24px 0;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-card {\r\n      border: 1px solid rgba(17, 24, 39, 0.12);\r\n      border-radius: 12px;\r\n      padding: 24px;\r\n      background: #ffffff;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-card h2,\r\n    .vm-faq-page .vm-faq-card h3 {\r\n      margin-top: 0;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-card p {\r\n      margin-bottom: 0;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-note {\r\n      margin-top: 18px;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-cta {\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-cta p {\r\n      max-width: 860px;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-cta-actions {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      align-items: center;\r\n      gap: 14px 18px;\r\n      margin-top: 20px;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-secondary-link {\r\n      color: inherit;\r\n      font-weight: 700;\r\n      text-decoration: underline;\r\n      text-underline-offset: 3px;\r\n    }\r\n\r\n    @media (max-width: 720px) {\r\n      .vm-faq-page .vm-faq-grid {\r\n        grid-template-columns: 1fr;\r\n      }\r\n\r\n      .vm-faq-page .vm-faq-card {\r\n        padding: 20px;\r\n      }\r\n\r\n      .vm-faq-page .vm-faq-cta-actions {\r\n        align-items: flex-start;\r\n        flex-direction: column;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <section class=\"vm-card vm-faq-hero\">\r\n    <h1>FAQ<\/h1>\r\n    <p class=\"vm-lead\">Informations pratiques avant de r\u00e9server une r\u00e9paration VanMoof, un diagnostic, une demande de pi\u00e8ces ou un enl\u00e8vement.<\/p>\r\n  <\/section>\r\n\r\n  <section class=\"vm-faq-grid\">\r\n    <div class=\"vm-faq-card\">\r\n      <h2>\u00cates-vous un partenaire de service officiel VanMoof ?<\/h2>\r\n      <p>Non. Vanmoofista est ind\u00e9pendant. Nous sommes sp\u00e9cialis\u00e9s dans les r\u00e9parations VanMoof, mais nous ne sommes pas contr\u00f4l\u00e9s par le r\u00e9seau de service VanMoof. Cela nous permet de diagnostiquer librement, d\u2019expliquer les vraies options, d\u2019utiliser des pi\u00e8ces r\u00e9par\u00e9es ou r\u00e9utilis\u00e9es lorsque c\u2019est appropri\u00e9, et de soutenir les anciens mod\u00e8les qui sortent souvent des proc\u00e9dures de service standard.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>R\u00e9parez-vous avant de remplacer les pi\u00e8ces ?<\/h2>\r\n      <p>Oui. La premi\u00e8re \u00e9tape est le diagnostic. Lorsqu\u2019une pi\u00e8ce peut \u00eatre r\u00e9par\u00e9e ou r\u00e9utilis\u00e9e de mani\u00e8re s\u00fbre et raisonnable, la r\u00e9paration est pr\u00e9f\u00e9r\u00e9e au remplacement inutile. L\u2019objectif est de trouver d\u2019abord la vraie panne, puis de r\u00e9parer, r\u00e9utiliser ou remplacer uniquement ce qui doit r\u00e9ellement l\u2019\u00eatre.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Chaque probl\u00e8me VanMoof peut-il \u00eatre r\u00e9par\u00e9 ?<\/h2>\r\n      <p>Non. Certaines pannes sont r\u00e9parables, certaines n\u00e9cessitent des pi\u00e8ces de remplacement, et certains v\u00e9los ne sont pas \u00e9conomiquement r\u00e9parables. Un diagnostic est n\u00e9cessaire avant de pouvoir le confirmer.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Pourquoi le prix final peut-il diff\u00e9rer du code d\u2019erreur ?<\/h2>\r\n      <p>Les codes d\u2019erreur VanMoof sont des sympt\u00f4mes, pas des diagnostics complets. Une erreur de batterie peut \u00eatre caus\u00e9e par la batterie, le c\u00e2blage, la cartridge, les connecteurs, l\u2019humidit\u00e9 ou une combinaison de pannes.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Travaillez-vous sur les VanMoof heritage ou non \u00e9lectriques ?<\/h2>\r\n      <p>Oui. Vanmoofista cherche des solutions pratiques pour chaque mod\u00e8le VanMoof, \u00e9lectrique ou non. L\u2019atelier se concentre surtout sur les anciens mod\u00e8les \u00e9lectriques VanMoof, mais les v\u00e9los VanMoof heritage et non \u00e9lectriques peuvent aussi \u00eatre examin\u00e9s sur rendez-vous.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Comment fonctionnent les rendez-vous ?<\/h2>\r\n      <p>Nous travaillons uniquement sur rendez-vous \u00e0 l\u2019atelier de Lint. Envoyez le mod\u00e8le, le code d\u2019erreur ou le sympt\u00f4me, ainsi qu\u2019une courte description de ce qui s\u2019est pass\u00e9 avant de r\u00e9server.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Offrez-vous une garantie ?<\/h2>\r\n      <p>Oui. Vanmoofista offre une garantie sur les r\u00e9parations payantes et les v\u00e9los d\u2019occasion. La garantie d\u00e9pend du type de travail, de la pi\u00e8ce utilis\u00e9e et du fait que le probl\u00e8me soit li\u00e9 ou non \u00e0 la panne r\u00e9par\u00e9e. Pour les conditions compl\u00e8tes, consultez les <a href=\"https:\/\/vanmoofista.com\/fr\/garantie\/\">informations de garantie<\/a>.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Proposez-vous l\u2019enl\u00e8vement et la livraison ?<\/h2>\r\n      <p>Dans la R\u00e9gion de Bruxelles-Capitale : 30 \u20ac aller simple ou 50 \u20ac aller-retour. G\u00e9n\u00e9ralement une fois par semaine, le lundi ou le mardi. D\u2019autres localit\u00e9s peuvent \u00eatre discut\u00e9es selon l\u2019itin\u00e9raire et le timing.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Vendez-vous des pi\u00e8ces ?<\/h2>\r\n      <p>Oui. La boutique se concentre sur les pi\u00e8ces utiles et les composants r\u00e9parables pour les anciens v\u00e9los VanMoof : pi\u00e8ces d\u2019origine lorsqu\u2019elles sont disponibles, pi\u00e8ces reconditionn\u00e9es lorsque c\u2019est judicieux, et alternatives pratiques lorsque les pi\u00e8ces d\u2019origine sont indisponibles, peu fiables ou trop ch\u00e8res.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Que dois-je envoyer avant de r\u00e9server ?<\/h2>\r\n      <p>Envoyez le mod\u00e8le du v\u00e9lo, le code d\u2019erreur ou le sympt\u00f4me, et ce qui s\u2019est pass\u00e9. Mentionnez si la panne appara\u00eet en roulant, pendant la charge, au d\u00e9verrouillage, apr\u00e8s une r\u00e9initialisation ou apr\u00e8s la pluie. Des photos et le num\u00e9ro de cadre peuvent aider \u00e0 identifier la bonne version.<\/p>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"vm-card vm-faq-cta\">\r\n    <h2>Besoin d\u2019une r\u00e9paration ?<\/h2>\r\n    <p>Envoyez le mod\u00e8le, les sympt\u00f4mes et le code d\u2019erreur. Le diagnostic est la premi\u00e8re \u00e9tape lorsque le probl\u00e8me n\u2019est pas clair.<\/p>\r\n    <div class=\"vm-faq-cta-actions\">\r\n      <a class=\"vm-button\" href=\"https:\/\/vanmoofista.com\/contact\/\">Contacter Vanmoofista<\/a>\r\n      <a class=\"vm-faq-secondary-link\" href=\"https:\/\/vanmoofista.com\/price-list\/\">Voir la liste des prix de r\u00e9paration<\/a>\r\n    <\/div>\r\n  <\/section>\r\n\r\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Informations pratiques avant de r\u00e9server une r\u00e9paration VanMoof, un diagnostic, une demande de pi\u00e8ces ou un enl\u00e8vement. \u00cates-vous un 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