{"id":1303,"date":"2026-05-10T10:00:52","date_gmt":"2026-05-10T09:00:52","guid":{"rendered":"https:\/\/vanmoofista.com\/faq\/"},"modified":"2026-05-13T10:00:40","modified_gmt":"2026-05-13T09:00:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/vanmoofista.com\/nl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group vm-faq-page is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"vm-page-center\">\r\n\r\n  <style>\r\n    .vm-faq-page .vm-faq-hero {\r\n      text-align: center;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-hero p {\r\n      max-width: 820px;\r\n      margin-left: auto;\r\n      margin-right: auto;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-grid {\r\n      display: grid;\r\n      grid-template-columns: repeat(2, minmax(0, 1fr));\r\n      gap: 18px;\r\n      margin: 24px 0;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-card {\r\n      border: 1px solid rgba(17, 24, 39, 0.12);\r\n      border-radius: 12px;\r\n      padding: 24px;\r\n      background: #ffffff;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-card h2,\r\n    .vm-faq-page .vm-faq-card h3 {\r\n      margin-top: 0;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-card p {\r\n      margin-bottom: 0;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-note {\r\n      margin-top: 18px;\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-cta {\r\n      text-align: left;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-cta p {\r\n      max-width: 860px;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-cta-actions {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      align-items: center;\r\n      gap: 14px 18px;\r\n      margin-top: 20px;\r\n    }\r\n\r\n    .vm-faq-page .vm-faq-secondary-link {\r\n      color: inherit;\r\n      font-weight: 700;\r\n      text-decoration: underline;\r\n      text-underline-offset: 3px;\r\n    }\r\n\r\n    @media (max-width: 720px) {\r\n      .vm-faq-page .vm-faq-grid {\r\n        grid-template-columns: 1fr;\r\n      }\r\n\r\n      .vm-faq-page .vm-faq-card {\r\n        padding: 20px;\r\n      }\r\n\r\n      .vm-faq-page .vm-faq-cta-actions {\r\n        align-items: flex-start;\r\n        flex-direction: column;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <section class=\"vm-card vm-faq-hero\">\r\n    <h1>FAQ<\/h1>\r\n    <p class=\"vm-lead\">Praktische informatie voordat u een VanMoof-reparatie, diagnose, onderdelenaanvraag of ophaling boekt.<\/p>\r\n  <\/section>\r\n\r\n  <section class=\"vm-faq-grid\">\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Zijn jullie een offici\u00eble VanMoof-servicepartner?<\/h2>\r\n      <p>Nee. Vanmoofista is onafhankelijk. We zijn gespecialiseerd in VanMoof-reparaties, maar we worden niet gecontroleerd door het servicenetwerk van VanMoof. Daardoor kunnen we vrij diagnosticeren, de echte opties uitleggen, herstelde of hergebruikte onderdelen gebruiken waar dat zinvol is, en oudere modellen ondersteunen die vaak buiten de standaard serviceprocessen vallen.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Herstellen jullie voordat jullie onderdelen vervangen?<\/h2>\r\n      <p>Ja. De eerste stap is diagnose. Wanneer een onderdeel veilig en zinvol kan worden hersteld of hergebruikt, krijgt herstelling de voorkeur boven onnodige vervanging. Het doel is eerst het echte defect te vinden en daarna alleen te herstellen, hergebruiken of vervangen wat echt nodig is.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Kan elk VanMoof-probleem worden hersteld?<\/h2>\r\n      <p>Nee. Sommige defecten zijn herstelbaar, sommige vereisen vervangonderdelen en sommige fietsen zijn economisch niet meer zinvol te herstellen. Diagnose is nodig voordat dit bevestigd kan worden.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Waarom kan de eindprijs verschillen van de foutcode?<\/h2>\r\n      <p>VanMoof-foutcodes zijn symptomen, geen volledige diagnoses. Een batterijfout kan veroorzaakt worden door de batterij, bedrading, cartridge, connectoren, vocht of een combinatie van defecten.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Werken jullie aan heritage of niet-elektrische VanMoof-fietsen?<\/h2>\r\n      <p>Ja. Vanmoofista zoekt praktische oplossingen voor elk VanMoof-model, elektrisch of niet. De werkplaats richt zich vooral op oudere elektrische VanMoof-modellen, maar heritage en niet-elektrische VanMoof-fietsen kunnen ook op afspraak worden nagekeken.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Hoe werken afspraken?<\/h2>\r\n      <p>We werken uitsluitend op afspraak in de werkplaats in Lint. Stuur v\u00f3\u00f3r het boeken het model, de foutcode of het symptoom, en een korte beschrijving van wat er gebeurd is.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Bieden jullie garantie?<\/h2>\r\n      <p>Ja. Vanmoofista biedt garantie op betaalde reparaties en tweedehands fietsen. De garantie hangt af van het type werk, het gebruikte onderdeel en of het probleem verband houdt met het herstelde defect. Bekijk voor de volledige voorwaarden de <a href=\"https:\/\/vanmoofista.com\/nl\/garantie\/\">garantie-informatie<\/a>.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Bieden jullie ophaling en levering aan?<\/h2>\r\n      <p>Binnen het Brussels Hoofdstedelijk Gewest: \u20ac30 enkele rit of \u20ac50 heen en terug. Meestal \u00e9\u00e9n keer per week, op maandag of dinsdag. Andere locaties kunnen besproken worden afhankelijk van route en timing.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Verkopen jullie onderdelen?<\/h2>\r\n      <p>Ja. De shop richt zich op nuttige onderdelen en herstelbare componenten voor oudere VanMoof-fietsen: originele onderdelen waar beschikbaar, refurbished onderdelen waar zinvol, en praktische alternatieven wanneer originele onderdelen niet beschikbaar, onbetrouwbaar of te duur zijn.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"vm-faq-card\">\r\n      <h2>Wat moet ik sturen voordat ik boek?<\/h2>\r\n      <p>Stuur het fietsmodel, de foutcode of het symptoom, en wat er gebeurd is. Vermeld of het defect optreedt tijdens het rijden, laden, ontgrendelen, na een reset of na regen. Foto\u2019s en het framenummer kunnen helpen om de juiste versie te identificeren.<\/p>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"vm-card vm-faq-cta\">\r\n    <h2>Reparatie nodig?<\/h2>\r\n    <p>Stuur het model, de symptomen en de foutcode. Diagnose is de eerste stap wanneer het probleem onduidelijk is.<\/p>\r\n    <div class=\"vm-faq-cta-actions\">\r\n      <a class=\"vm-button\" href=\"https:\/\/vanmoofista.com\/contact\/\">Contacteer Vanmoofista<\/a>\r\n      <a class=\"vm-faq-secondary-link\" href=\"https:\/\/vanmoofista.com\/price-list\/\">Bekijk de reparatieprijslijst<\/a>\r\n    <\/div>\r\n  <\/section>\r\n\r\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Praktische informatie voordat u een VanMoof-reparatie, diagnose, onderdelenaanvraag of ophaling boekt. Zijn jullie een offici\u00eble VanMoof-servicepartner? Nee. Vanmoofista is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1303","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vanmoofista.com\/nl\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ -\" \/>\n<meta property=\"og:description\" content=\"FAQ Praktische informatie voordat u een VanMoof-reparatie, diagnose, onderdelenaanvraag of ophaling boekt. 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